SLA timers
Response and resolution targets with warnings before they breach.
One desk for your all
Processes.assets.people.tasks.audits.accounts.leads.
Two products, one workspace: a Ticket Management System for support, and an Organization Management System for assets, employees, tasks, audits, finance and lead Management.
Plays on mute. Click to watch it full size.
Ticket ManagementAsset ManagementEmployee ManagementTask ManagementAudit & ComplianceFinance & AccountsLead Management
Two products
Support your customers. Run your organisation. Same workspace.
Ticket Management System
Every request, from email to resolved.
Emails, portal requests and chats become tickets with owners, SLAs, automations and a branded customer portal.
- Email-to-ticket and a unified queue
- SLA timers and escalations
- Help desks for many clients, each separate
Organization Management System
Six modules for everything your organisation runs on.
Pick the modules you need. They share one set of people, records, roles and audit trail.
- Asset Management
- Employee Management
- Task Management
- Audit & Compliance
- Finance & Accounts
- Lead Management
Inside the workspace
Every product and module, already connected.
A ticket can reference an asset, an employee, a lead and a task - because they all live in the same place.
Auto-playing. Choose a module to pause.
From sign-up to your own branded help desk in three steps.
- 1
Create your organisation
Sign up, name your org and pick the modules you need. Add more organisations any time - each stays separate.
- 2
Make it yours
Upload your logo, set your colours, connect your domain and support email. Customers only ever see your brand.
- 3
Invite your team, go live
Add agents, set roles and SLAs, share your portal link. The first ticket can come in the same day.
White-label, for real
Your customers see your brand. Not ours.
Try it: type a company name and pick a colour. This is what your clients’ help center would look like.
Brand colour
- Custom domain
- Branded emails
- Your logo & favicon
- Hide “Powered by”
AAcme IT
How can we help today?
Search articles or describe your issue
Raise a ticketGet help from our team
My requestsTrack status and replies
Knowledge baseAnswers, any time
Submit a request
Built in, not bolted on
The plumbing every module shares.
Automations
If-this-then-that rules to assign, tag, escalate and notify.
Roles & permissions
Admins, agents, managers and clients each see only what they should.
Email-to-ticket
Forward your support inbox and every email becomes a tracked ticket.
Customer portal
A branded self-service site for requests, status and articles.
Reports
Workload, SLA performance, asset health and pipeline at a glance.
Audit trail
Every change, who made it and when, on every record.
Multi-organisation
Run help desks for many clients, each fully separate and branded.
Why we’re building GoToFix
We’re new - and we’d rather earn your trust than fake it.
We built GoToFix to help growing businesses manage customer support tickets, internal requests, tasks, and workflows from one place. Instead of juggling disconnected tools, teams can track every issue, assign ownership, and drive resolutions faster - all in one customisable, white-label workspace.
PhotoSRSFounder, GoToFix
Questions, answered.
What exactly is GoToFix?
One workspace with two products: the Ticket Management System for support, and the Organization Management System, with modules for assets, employees, tasks, audit and compliance, finance and accounts, and leads. You create an organisation, switch on what you need, and put your own brand on it.
Can I really white-label it?
Yes - your logo, colours, custom domain and support email. Your customers see your brand on the portal and in every notification.
Do I have to use every module?
No. Start with Ticket Management or a single module, and turn others on per organisation when you’re ready.
Can I manage help desks for several clients?
Yes. Each organisation is fully separate, with its own branding, users and data, and you switch between them from one login.
Is there a free trial?
[Confirm trial length and what’s included.]
Where is our data stored?
[Confirm hosting provider, region and security practices.]
Every request, resolved.
Set up your first organisation today and see your own brand on it in minutes.